We want you to be happy with your Furzey order. You can return most items within 30 days of delivery for a refund, provided they're unused, unworn, and in their original packaging. Customers are responsible for return postage unless the item arrives faulty, damaged, or incorrect.
We accept returns within 30 days of delivery for unused items in original condition and packaging. Customers are responsible for return postage.
We don't offer direct exchanges due to system limitations. Please return your item for a refund and place a new order for the correct size or item.
Once your return arrives back with us, please allow up to 7 business days for it to be processed and your refund issued.
Furzey Ltd, 91 Salterns Road, Poole, BH14 8BL
info@furzey.co.uk
We want you to be happy with your Furzey order. Here's how returns work.
You can return most items within 30 days of delivery for a refund, provided they're unused, unworn, and in their original condition and packaging with tags attached.
To start a return, email info@furzey.co.uk with your order number and the item(s) you'd like to return. We'll confirm the return address and next steps.
You are responsible for the cost of returning the item to us, unless it's faulty or we sent you the wrong item. We recommend using a tracked service, as we can't be responsible for returns lost in transit.
Once we've received and checked your return, we'll process your refund to your original payment method within 7 days. You'll get an email when this happens.
If you're a UK consumer, you also have a legal right under the Consumer Contracts Regulations to cancel your order within 14 days of receiving it, without giving a reason. To exercise this right, let us know within 14 days of delivery (email is fine), then return the item within a further 14 days. This statutory right sits alongside, and doesn't reduce, our 30-day returns policy above.
Some items can't be returned unless faulty, including:
If something arrives faulty, damaged, or not as described, contact info@furzey.co.uk with your order number and photos of the issue. We'll cover return postage in these cases and offer a repair, replacement, or refund. This is separate from your statutory rights under the Consumer Rights Act 2015, which are not affected.
We don't currently offer direct exchanges. If you'd like a different size or item, return your original item for a refund and place a new order.
Once your return is received, refunds are processed within 7 days, but may take a few extra days to appear depending on your bank or card provider.
Email info@furzey.co.uk and we'll help sort it out.
